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With Us,
You Can.....
You Can.....
You have some great employees, and it is always
rewarding when you are able to promote them to
become supervisors and managers.
Unfortunately, being a great line employee does
not guarantee being a great supervisor. New roles,
activities and skills will be required.
Sterling Consulting offers a developmental series
designed to strengthen your new supervisors and entry
level managers. More than a class, this training covers
all of the major areas of responsibility critical for
successful supervisors and managers to master.
SUPERVISOR DEVELOPMENT
"STRONG SUPERVISORS" SERIES
Invest in your supervisors. Give them skills, give them
knowledge, give them confidence. Their success will
be your success.
Budgeting & Finance - This is not an Excel class. This is where supervisors learn the basics about
revenue, expenses, budget cycles, and how their part of the company affects and is affected by these
factors. How variable is the revenue that supports their team, and how directly do specific team
activities affect this revenue? What portion of expenses can be controlled and/or reduced, and what
investments of resources can ultimately generate more revenue (ROI)? What part do they contribute to
the budget process and how does that affect planning, workload and time management? Even supervisors
with limited P&L responsibility benefit from understanding the interconnectednees between their teams'
activities and the ultimate financial position of the department and the company or organization.
Supervision & Performance Management - Essential elements of managing the work of others are
covered. When to coach, when to discipline, how to ask for change. What do supervisors do when they
are the "boss" and no longer just one of the group? With supervision comes the responsibility to know
and follow basic labor rules. How does the supervisor's company manage these rules? Does the
supervisor hire and fire, and how does the supervisor participate most effectively in those critical
processes? Being the leader of a team requires understanding what motivates employees and how to
bring out the best from different people under sometimes changing and demanding circumstances.
Quality, Compliance and Ethics - Virtually all businesses and organizations employ quality and/or
standards processes to promote excellence in their activities and products. Sometimes these processes
are imposed by external entities as a condition of doing business. Supervisors must understand critical
performance requirements and their responsibilities in meeting them. Compliance requirements are
sometimes included as part of quality processes, or they may stand alone. Supervisors must be attuned to
their organization's culture and role in supporting organizational compliance. Throughout these activities
and virtually all others, ethical behavior is critically important as supervisors make decisions affecting
employees, clients and customers, and the company's interests.
Administration & Organizational Skills - Supervisors' responsibilities often include involvement in
purchasing, IT systems, reporting and facility management, in addition to the "supervising" part of their
jobs. Learning practices and techniques to manage these activities helps supervisors to meet their
responsibilities and get the most out of their time spent in these areas.
Communication Skills - Every aspect of supervisors' activities employ communication. Participants will
be able to identify common roadblocks to good communication and develop skills that are critical for
effective communication including: listening, assertive problem solving, and conflict resolution.
Employers can take advantage of this supervisor development
series in three different ways depending on their needs.
Supervisors can be enrolled in the entire series delivered at
Sterling Consulting's training facility or they can attend only
those sessions of greatest interest. For larger employers, this
series can also be delivered on site to a group comprised of its
own supervisors. This option allows for the trainer to customize
the sessions, incorporating your materials and processes